Only a Phone Call Away

The Story of Jana and Crystal

  • Ten Years Between Us

    Crystal was ten years older than me, but somewhere along the way, the word sister stopped being big enough to describe what she was to me.

    She was part sister, part best friend, and in so many ways, part mother.

    Ten years should have put distance between our lives.

    Instead, she became one of the people at the very center of mine.

  • My First Phone Call

    Crystal was the person I called.

    For the important things. The ridiculous things. The things that required advice and the things that absolutely did not.

    There are people you talk to because you have something to say.

    And then there are people you call because hearing their voice makes life feel normal again.

    Crystal was that person for me.

  • More Than My Sister

    She knew me in a way very few people ever have.

    She could tell when something was wrong before I admitted it. She could make me laugh when I didn't want to. She could aggravate me in the uniquely infuriating way only an older sister can.

    And she loved me through every version of myself.

  • Aunt Crystal

    Then I became a mother, and I got to watch my sister become Aunt Crystal. She had nephews, but my girls were her only nieces.

    She didn't just love my girls because they were mine.

    She loved them because they were hers, too.

    And they knew it.

The Evidence of a Life Together

She Left Me Proof

  • The Book

    In 2017, Crystal gave me something I could never have known would become priceless.

    A collection of little notes.

    Her words. Her handwriting. Her thoughts about me, preserved on paper.

    At the time, they were simply something sweet my sister had done.

    Today, they are pieces of her I can still hold.

  • Her Words

    Crystal had a way of making me laugh while reminding me exactly who I was.

    Reading these words now means more than she ever could have imagined.

    Her handwriting, her humor, her love—and a little piece of my big sister that I still get to keep.

  • Things We Never Think We'll Need

    Nobody saves a note from their sister because they think someday they'll need proof that they were loved.

    You save it because it makes you smile.

    Until one day, the handwriting becomes sacred.

  • “You Can't Lose Me”

    One of Crystal's favorite songs was Faith Hill's “You Can't Lose Me.”

    I don't think I could have understood then what those words would eventually mean to me.

    Some songs belong to a period of your life.

    That one belongs to her.

Ordinary Life

Before She Became a Case File

  • Crystal the Sister

    Ten years older than me, Crystal was part sister, part second mom, and always my best friend—but being a sister was one of the many roles she carried in our family. She was Dane’s little sister, Josh’s big sister (he’s my twin), and my big sister. Different bonds, different memories, but the same Crystal at the center of all of them.

    The four of us shared a lifetime of growing up, laughing, fighting, forgiving, inside jokes, and memories that only siblings can understand. Losing Crystal didn’t just leave an empty place beside me—it left an empty place in our family, between three siblings who were supposed to have their sister for a lifetime.

    She will forever be our sister. And she will forever be loved.

  • Crystal the Aunt

    She didn’t just love my girls—she showed up for them, spoiled them, and made sure they always knew Aunt Crystal was theirs. Crystal also was an amazing aunt to two nephews.

  • Crystal the Mom

    Crystal’s two boys were both pieces of her heart walking around outside of her. Being their mom was one of the greatest parts of who she was.

  • Crystal the Woman

    Funny, stubborn, loving, completely herself—and always capable of making an ordinary moment a story we’d tell for years. And she carried these plastic teeth around with her everywhere she went! It is only fair if the world gets to see her infamous “Billy Bob Buck Teeth” up close and personal.

And Then the Phone Rang.

  • February 9, 2023

    There are dates that divide your life into before and after.

    Mine is February 9, 2023.

    Crystal was 43 years old when she died from a gunshot wound inside her home in Oak Grove, Louisiana.

  • The Call

    It was a Thursay… I hated Thursdays for the longest. At 4:44 PM my oldest brother, Dane, called and asked if I was sitting down. I wasn’t. I had just gotten home from work. I told him just tell me what was wrong.

    He proceeded to tell me that Crystal’s husband had called him just one minute before and told him Crystal had been found deceased.

    I don’t know exactly what else my brother said but I remember me telling him NOT to go to the crime scene. I told him I would call our other brother and I was on my way to Crystal’s house in the neighboring Parish.

    I told him he needed to be close to our mom in case she received the call that we did…

  • The Impossible Habit

    For years, Crystal had been only a phone call away.

    And grief does something cruel to habit.

    Your mind knows someone is gone long before the rest of you learns to stop reaching for them.

    There were still things I wanted to tell her.

    There still are.

  • Two Lives

    There is the Jana who existed before February 9, 2023.

    And there is the Jana who came afterward.

    I recognize both of them.

    But they are not the same woman.

    This collage was made by me on May 9, 2023… I still count the 9th of every month.

What Came After

When Grief Became Questions

  • I Wasn't Looking for a Cause

    I did not wake up one morning and decide to become an advocate.

    I wanted to grieve my sister.

    I wanted to understand what happened to her.

    And I believed the records created by the institutions responsible for investigating her death would help me do that.

    Instead, those records created more questions.

    Pictured is my actual filing cabinet pertaining only to my sister’s case.

    Those files all conect to a single document called “The Timeline.”

  • The Questions

    Different records contained different information.

    Basic questions appeared unanswered.

    Basic testing seemed to be not performed.

    Recordings of elected officials didn’t match the evidence I was given.

    Records were amended. Details conflicted.

    Evidence was eventually returned.

    And an investigation I had been told was complete (just one hour and forty minutes after Crystal’s body was first discovered) was later described in writing as

    “open without a formal disposition.”

    If only the inconsistencies stopped there….

  • What I Asked For

    I wasn't asking anyone to agree with me about how Crystal died.

    I was asking something much simpler:

    Was her death investigated to the standard every family should be able to expect?

    That question eventually became bigger than Crystal's case.

  • I Started Learning

    So I read.

    I requested records.

    I asked questions.

    I hired professionals.

    I learned about death investigations, coroners, evidence preservation, public records, forensic pathology, conflicts of interest and the enormous differences in how suspicious deaths can be investigated.

    And eventually I realized something:

    Families should not have to become investigators just to understand the investigation of someone they love.

What Happened to Jana

The Sister Who Stayed

  • Grief Changed Everything

    Losing Crystal changed the trajectory of my life.

    What began as a sister trying to understand one death became years of records, phone calls, meetings, letters, denials, interviews and unanswered questions.

    There were times it consumed me.

    There were times I wanted to quit.

  • But I Changed Too

    After completely losing my mind on the one year anniversary of Crystal’s death and being diagnosed with a Severe Diagnosis of Delayed Grief,

    I took a leave of absence from work after 10 years of teaching, withdrew my retirement and said I was done with people not listening to me.

    I went back to school at Tulane University.

    I learned systems. I learned policy. I learned advocacy.

    I learned that accountability does not require accusing someone of intentionally doing something wrong.

    Sometimes accountability simply begins with being willing to say:

    This should have been done better.

    Follow a future page coming soon about how Tulane University changed and saved my life.

  • Her Voice Became My Work

    I cannot change what happened on February 9, 2023.

    I cannot go backward and give Crystal a different investigation.

    But I can use what happened to her to ask whether another family can be spared from experiencing the same thing.

    That became the mission.

  • Demand the Standard

    Not Justice for Crystal at any cost.

    Not prove Jana right.

    Not decide how Crystal died.

    Demand the Standard.

    Because the quality of a death investigation should never depend on someone's age, race, sexuality, past history, socioeconomic status, history of domestic violence, mental-health history, how mysterious their death appears, who they were married to, or how loudly their family is capable of fighting afterward.

Only a Phone Call Away

For most of my life, my sister was only a phone call away.

Ten years older than me. Part sister. Part mother. My best friend. The aunt who loved my girls fiercely. The woman whose handwriting I now preserve like treasure.

I would give almost anything to make one more ordinary phone call.

Not to ask about February 9.

Not to talk about police reports, autopsies, records, attorneys, legislation or investigations.

Just to tell her something completely unimportant.

To hear her laugh.

To hear her tell me what she thinks I should do.

To hear my sister say my name.

I can't make that phone call anymore.

So I have learned another way to keep talking about her.

I say her name.

Crystal McCrory Jones.

I tell people who she was before she became a case number.

And I ask the question I wish my family never had a reason to ask:

Was the standard followed?

Because somewhere, another family is going to receive the worst phone call of their lives.

What happens after that call should not depend on whether they know which questions to ask.

That is why I Demand the Standard.